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Nova Scotia Power is warning customers that personal information was taken in a cybersecurity breach linked to its IT systems.
The company says an unauthorized third party accessed and copied certain customer data around March 19. Investigators are still determining the full extent of the breach, but information exposed may include names, contact details, service and billing addresses, birthdates, power consumption data, account history, and in some cases, driver’s license numbers, Social Insurance Numbers, or bank account information.
Each affected customer will receive a letter in the mail with specific details and instructions. As a precaution, Nova Scotia Power is offering two years of free credit monitoring through TransUnion’s myTrueIdentity® service.
“We have no evidence your information has been misused,” the company said in a statement, “but we encourage everyone to be cautious of unsolicited emails, texts, or phone calls asking for personal details.”
Customers are advised not to click on suspicious links or download unexpected attachments, even if the message appears to be from Nova Scotia Power.
The company says it continues to work with external cybersecurity experts to restore affected systems and strengthen security. Those receiving a notification letter will also be given a phone number to call with any questions and to activate their credit monitoring.
